Privacy Policy for Shades Hair Extensions

Effective Date: 18 May 2026

Welcome to Shades Hair Extensions.
We are committed to protecting and respecting your privacy.

This Privacy Policy explains how Shades Hair Extensions collects, uses, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

1. Who We Are

Shades Hair Extensions
98 Main Street
Holytown, Motherwell
Scotland
ML1 4TJ

Email: info@shadeshairextensionsuk.com
Phone: 07792 843759

Throughout this policy, “we”, “our”, and “us” refers to Shades Hair Extensions.

2. Information We Collect

We may collect and process the following information:

Personal Information

Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely via third-party payment providers)
Order history

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics data

Communication Information

If you contact us by email, phone, social media, or website forms, we may keep records of that correspondence.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Manage payments and refunds
Respond to enquiries and customer support requests
Improve our website and customer experience
Send order updates and service communications
Prevent fraud and maintain website security
Comply with legal obligations

Where you have given consent, we may also send marketing communications about products, offers, or updates. You can unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to process and deliver your orders
Legal obligation – for accounting, tax, and legal compliance
Legitimate interests – to improve our services and prevent fraud
Consent – for marketing communications where required

5. Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full payment card details on our systems.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

Payment providers
Delivery and courier companies
Website hosting and IT providers
Marketing and analytics services
Professional advisers or legal authorities where required

All third parties are required to keep your information secure and only use it for legitimate business purposes.

7. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies may include:

Essential website cookies
Shopping cart functionality cookies
Analytics cookies
Marketing or advertising cookies

You can control cookies through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Fulfil legal and accounting obligations
Resolve disputes
Enforce agreements

9. Your Rights

Under UK data protection laws, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit ICO Website

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: